Limited edition releases are, not surprisingly, limited. This means that there are usually very few to go around, and this also means that not everyone will be able to get one. Here is some info and some tips to help increase your chances!


Sometimes specific release dates and times are posted before a release. Check in the news, blog, newsletter, twitter, etc for product specific release information. Other releases may be surprised, unannounced, or spread out over time. 


In order to prevent over-ordering that results from delays in PayPal or Google Checkout payments, limited edition releases are sometimes restricted to Credit Card payments only. We accept Visa, Mastercard, Discover and American Express. If you don't have a credit card, some banks offer temporary credit card number generating services. We may offer PayPal or other payment options during select releases.

Coupon codes are not applied to limited edition release items during initial availability periods. However, existing store credit can still be used. 


  • Create an account and be logged in before the release, that way all of your  address information will be pre-filled in and ready to go.
  • When creating an account double check all of your address information!
  • Make sure your billing AND mailing addresses are on file with your credit card company, If you attempt to ship to an address that the card issuer does not recognize your order may be denied and you might lose out! It is as simple as calling your card company via the number on the back and adding/checking addresses on your account.
  • Have your credit card handy, for security reasons we do not store any card information with your account.
  • Please pay attention to posted order limits, orders over these limits may be canceled completely.
  • Items in your cart are not "yours" until your payment is fully processed and order completed. Items may sell out while you are checking out.
  • Make sure is on your list of safe e-mail senders.
  • If you successfully place an order, but do not receive a confirmation e-mail within a half hour, first check your junk e-mail folder. If it's not there please contact us with the name, e-mail and address used to place the order.


If you have placed an order and received an order confirmation, your order will be listed in our system as "Awaiting Fulfillment". This means that we have your order information and are in the process of packing up the order! When we print the appropriate shipping labels and have the package ready for mailing, your order status will be updated to "Shipped". Sometimes we ship the same day, but typically orders are processed in 2-3 days. Pre-orders may take several weeks, and any non-pre-order items in that order will also be held until that item is ready. The status of the individual item is listed on it's respective page.

Large limited edition releases may take several days to ship due to high volume. Due to the high volume and complexity of numbered releases we cannot combine multiple orders/shipping.

Some additional shipping information on our shipping and returns page.